Last updated: 11 October 2026 · Applies to the Retail shopping app (Android and iOS) for the shop Joe Market, published, built and run by Yaso, Lebanon.
· النسخة العربية
You can delete your account at any time — inside the app in a few taps, or by asking, without installing the app. This page says what deletion does, what is kept and why, and how to do it.
How to delete
Inside the app: tap the Profile tab at the bottom → Delete my account, read the screen, confirm. It happens at once and you are signed out.
Without the app: send a deletion request to Yaso on WhatsApp +961 71 009 590 or by email at brasmela@gmail.com, from the phone number on the account, or tell us that number in your message, and
say “delete my Retail app account”. Your phone number is your account, so we need to be sure the request comes from its owner and may send a
confirmation to that number. We will never ask for your PIN. Yaso staff then close the account with the same server action the in-app button
uses, so the result is identical, and reply to confirm. We aim to complete it within 30 days of a confirmed request.
One account, every Yaso-run app. Your sign-in is one account across this app and the other shop apps and shop websites run by
Yaso, when you use the same phone number. Closing it here closes it there too. If you only want to stop hearing from Joe Market,
see “Just want less” below instead.
If an order of yours is with Yaso's delivery fleet (not Joe Market's own driver) — from the moment Joe Market hands it to the fleet, which happens as soon as Joe Market accepts an
order Yaso will deliver and before any driver has taken it, until it is handed over at your door or cancelled — the close waits: the app says a
delivery is on its way and asks you to try again once it arrives. The one-time door code for that delivery lives only on your account, and closing it mid-delivery would strand the driver at your door.
An order that never went to Yaso's fleet — Joe Market delivers it itself, or you collect it — never delays the close. If that delivery never arrives, ask Yaso on WhatsApp +961 71 009 590 or by email at brasmela@gmail.com, and Yaso staff can close the account anyway.
What deletion does
Your account is closed. You are signed out on every phone and your sign-in stops working immediately.
Deleted, not hidden: your name; your saved delivery addresses — street, building, floor, apartment, the contact phone you saved with
them, and the map pin of the door; your PIN; your notification tokens (every phone); your “Offers from Retail” switch; your Notifications inbox
(the offer messages you were sent); your follow of the shop; your order ratings and their comments; your saved items; your
“tell me when it is back” requests; and the record of when you signed in to this app or on Joe Market's website, so you leave Joe Market's “signed in” list.
Your language choice is reset.
Joe Market's copies are scrubbed. Joe Market's till is told, and it removes your name, phone number, written address and door pin
from your past orders, keeping only the items, the money and its own code for you. A till that is online is clean within about ten minutes. A till
that is switched off or offline is cleaned the next time it connects — it cannot be reached before then, and we will not pretend otherwise.
Your phone number is released. The closed account stops holding it, so you can sign up again with the same number whenever you like —
that gives you a new, empty account, not the old one back. If the phone company later gives your number to someone else, that person can sign up with it
and also gets an empty account; your old orders are never shown to them.
What is kept, and why
We will not pretend everything vanishes. Orders you already placed are kept as records of completed sales.
At Yaso: the order — items, money, times — together with the written address and the map pin it was delivered to, needed for
settlements and disputes. It is no longer attached to a live account; your name and phone number are not on it.
At Joe Market: the order — items, money, times — and Joe Market's own code for you, so its books balance. Your name, phone, written address and door pin are removed as described above.
Notes and problem reports on past orders: they stay on the order record, but the server stops showing them to Joe Market.
Points and credit tab: if you had points or a credit tab at Joe Market, those are the shop's own books and stay with the shop.
What Joe Market noted itself: anything its staff wrote down, and a call or WhatsApp chat with you on Joe Market's own phone or tablet, stays with Joe Market — Joe Market is a separate business, and closing your account cannot reach it.
Joe Market's send record: if Joe Market sent you an offer message, it keeps a record of that send (which message, when, how many people) that names no customer.
Crash reports: we do not record which account sent a crash or usage report, and the report has no account-id field, so closing your account does not reach them;
the phone numbers and email addresses we could detect were removed before each was stored (a name, or an account number, inside plain error text is kept like any other text),
and each expires on its own after 90 days.
Data
After deletion
Phone number (your account identity)
Released — the closed account stops holding it, so it can sign up again as a new, empty account
Name, language
Deleted / reset
Saved delivery addresses (street, building, floor, apartment, contact phone) and their map pins
Deleted
Account PIN (stored hashed)
Deleted
Notification (push) tokens, every phone
Deleted
Your “Offers from Retail” switch and your Notifications inbox
Deleted
Your follow of the shop, order ratings and comments, saved items, “tell me when it is back” requests
Deleted
The record of when you signed in to this app or on Joe Market's website (Joe Market's “signed in” list)
Deleted
Your name, phone, written address and door pin on Joe Market's copies of past orders
Removed from Joe Market's till — about ten minutes if it is online, otherwise when it next connects
Past orders and their money records
Kept by Yaso (with the delivered-to address and pin) and by Joe Market (items, money, its code for you)
Server request logs
Expire on their own short retention
Before you delete
If you have an order in progress, let it finish first — a closed account cannot track a delivery or reach support about it.
Deletion cannot be undone, and it closes your account in every Yaso-run app. Signing up again with the same number gives you a brand-new empty account.
Just want less, not everything?
Stop Joe Market's offers — switch off “Offers from Retail” inside the app. Order updates keep coming.
Stop Joe Market seeing your name, phone and address — switch off the identity switch in the app. From that moment nothing more is released on your orders;
orders already placed while it was on are covered by the Privacy Policy, section 3. The switch does not cover Joe Market's “signed in” list:
after the sign-in screen tells you, Joe Market can see your name and phone there until you order from it.
Stop notifications — turn them off for the app in your phone's settings.
Stop sharing location — turn it off for the app in your phone's settings; the app keeps working.
Remove one address — the app can add addresses but does not yet have a button to remove one. Ask Yaso on WhatsApp +961 71 009 590 or by email at brasmela@gmail.com, and that address is
deleted without touching the rest of your account. A copy already on a past delivery order stays with that order.